Right to Withdrawal

Right of withdrawal

Description of the right of withdrawal

As a consumer customer, you have a period of 7 business days to exercise your legal right of withdrawal.
The time is counted from the receipt of goods. In the case of an order of service, the period runs from the date of acceptance of the offer. If within 7 days falls on a Saturday, Sunday or a holiday or vacation, it will be extended until the next business day.

You do not have to give a reason to exercise the right of withdrawal. You will not suffer any penalty.

To exercise the right of withdrawal

In case of exercising the right of withdrawal, you must return the product to the following address:

Intuitive invest S.L., C/Otero Pedrayo 33 Bajo, 27003 Lugo, Spain

Return shipping costs are your bear responsibility.

The right of withdrawal is entitled to a refund of the amounts paid in the order as soon as possible and no later than 30 days from the date you exercised that right (not be made before receiving the returned product)

Reimbursement will be made by the same method as the payment was made the order. If payment on delivery is performed, you will need to send a bank account IBAN and SWIFT code for the return.

Exceptions to the right of withdrawal

The right of withdrawal is excluded for the following products and services:

  • Services whose implementation started with your permission
  • Products manufactured according to the consumer's specifications or clearly personalized
  • Products who can not be returned or are liable to deteriorate or expire rapidly
  • For the supply of audio or video recordings or computer software if they are unsealed by the consumer
  • For the supply of newspapers, periodicals or magazines