Returns

Returns:

Products you want to return, have to be returned in maximum 7 days after delivery. To request a return, please contact [email protected]. Products that are returned have to be in the exact same state as when shipped including the packaging, they can not be manipulated. On the contrary, they can not be returned. Once we have received the product and checked it, we will send the customer a coupon with the value of the product, which does not expire, and can be used for a  future purchase.

Claims about broken, faulty or missing parts have to be made in the first 24 hours after reception of the order. Contact us via Skype or emailinternational@discoazul.com.

When an order arrives broken or damaged, please keep the packaging and contact us and the shipping agent immediately. If not notified in the first 24 hours, we will have to assume the order has arrived correctly.

Products that have NO warranty:

• Products that have to be manipulated to be installed do NOT have warranty, as is clearly written in their product description ( readers, chips, screens...)

• All Software products only have warranty the first 24 hours after reception as incorrect use can deteriorate them. ( games, Swap Magic...)

If the customer receives a faulty product, it should be notified by email to [email protected], you can also contact us via Skype.

Returns have to be notified and made by economic post (signed for), we do not accept returns by transport agencies etc